Cancellations & Refund Policy
Last updated: April 2026.
Hey Mom is committed to creating a gentle, respectful, and emotionally safe experience for both callers and moms. This policy explains how cancellations and refunds work during our pilot phase and how they will work once we transition to paid calls.
1. Pilot Phase (Current) — Free Calls
During the pilot program:
• All calls are free for callers
• Moms are volunteering their time
• No payments are collected
• Therefore, no refunds are applicable during this phase
We still ask callers to cancel or reschedule with care so our moms’ time is respected.
Pilot Cancellation Window
• You may cancel or reschedule up to 4 hours before your call
• Cancellations made within 4 hours are considered late cancellations
• Missing your call without notice is considered a no‑show
Even though calls are free, these boundaries help us maintain emotional safety and respect for
our moms.
2. After the Pilot — Paid Calls
Once Hey Mom transitions to a paid model, callers will pay a small fee ($5–$10) per scheduled
call. At that time, the following policies will apply:
Cancellations (Paid Phase)
• You may cancel or reschedule up to 4 hours before your appointment for a full refund
• Cancellations made within 4 hours of the appointment are non‑refundable
• No‑shows are non‑refundable
This ensures our moms are compensated for the time they set aside for you.
3. If Hey Mom Needs to Cancel
If a mom becomes unavailable due to an emergency or technical issue:
• You will receive a full refund (once payments begin)
• Or you may choose a free reschedule
We always prioritize fairness and emotional safety.
4. Crisis or Emergency Situations
Hey Mom is not a crisis hotline.
If you are in immediate danger or experiencing a crisis, please contact local emergency services
or a crisis hotline in your area.
5. Contact Us
For questions about cancellations or future refunds, email us at:
info@heymomsupport.com